We respect the rights of our customers and offer a flexible cancellation policy to ensure your satisfaction.
Order Cancellation
Cancellation Fees: No fees are charged for canceling an order before it is shipped.
Cancellation After Shipment: Once an order has been shipped and cannot be intercepted, we will process cancellation requests according to the following rules:
Return Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, merchandise must be in excellent condition with all parts, accessories, and original packaging.
If anything is unclear or you have more questions, please feel free to send emails to [email protected].
Refund Process
Refund Handling: Once we receive your item, we will inspect it and process your refund.
Refund Method: Refunds will be issued to the original payment method used by the customer at the time of purchase.
Refund Timeline: For credit card payments, refunds may take 5-10 working days to appear on your credit card statement.
Additional Charges
Shipping Refunds: Shipping fees are non-refundable.
Restocking Fee: A 15% restocking fee of the item price (excluding shipping) is non-refundable and will be deducted from the refund.
