There are two very important settings in Windows that you need to be aware of when using Spooky2:
PC Sleep Settings
If your computer is set to sleep or hibernate after a certain amount of time with no user activity, here’s what happens:
The contents of your memory are temporarily written to a file on the hard drive. The drive then stops spinning – this means that nothing more can be read from it into memory.
So when your PC sleeps or hibernates, it is effectively no longer working, much like a TV on standby. Consequently, Spooky2 will simply suspend transmission until you wake your PC again.
To fix this, go to Control Panels > Power Options > Change when the computer sleeps and set everything except the screen to Never. Alternatively, you can use a dark screen saver to extend display life (Control Panels > Personalization > Screen Saver).
Windows Update Reboots
If your PC is also used for the internet, be aware that default system settings mean that Windows can download and install updates automatically. It can then quit Spooky2, install the updates, and restart your PC – ending your entire Spooky2 session without any warning to you.
To fix this, go to Control Panels > Windows Update > Change settings and choose anything other than Install updates automatically. If you don’t want to lose this auto-install functionality, you can simply switch off your modem/wi-fi router before going to sleep or leaving your home. But remember to keep an eye on things while you’re at home but away from the computer. If you don’t use a wi-fi system, your computer is connected to the internet with an ethernet cable plugged into a modem or switcher. If you unplug this cable, Windows can’t go looking for updates, so your Spooky2 session can’t be interrupted.
Dear Spooky2,
It would be great to have this in the beginning of the users manual. Just sayin. 🙂
Dear Friend, Ok thank you for your suggestion.We will approve.
Sad that it can’t work when the screen saver kicks in
Yes. So we recommend you disable the screen saver and turn off sleep mode.
My computer expert told me to just dim the screen when you are away from it to prevent screen burn in. That way you don’t need a screen saver.
Dear friend, thanks for your sharing and kindness. Have a nice day! 🙂
This is such important information and yet it is not a part of the standard setting up instruction?
If you disconnect the internet cable you cannot get updates etc so how does this contributors system work???
BRB
Hi, so sorry to bring you this trouble, and thanks for your kind advice:) We will report this idea to our support team!
After you complete the software update, you can disconnect from the network to run some programs.
I had to switch lap tops and now it will only recognize one of my generators. I have a generationX and only have the two on the machine. I have tried rebooting, rescanning, changing USB cord and still only recognizes one. What can I do? The machine is less than a year old.
Hi, please feel free to contact our customer service staff, you are welcome to send your question to [email protected], they will help you have a further check and reply to you ASAP:)
I am unable to launch the spooky2 software. I downloaded the starter pak and followed the installation guide directions by double clicking on the spooky2 setup application and following the screen prompts. I first turned off my firewall and then turned on my 2 Xm generators. However, I did not get the screen with click”Yes” to launch the program file. I did get a “finish” button which I clicked but did not see a “generators not detected “ screen to click “yes” to install drivers. What am I doing wrong or not doing? Please Help!
Hello Steven, sorry for the incovenience. You could contact our customer service team [email protected] with the error message or the screen recording of the installation process. We will help you solve the problem.
Can I use iOS with Apple Mac?
Thank you
Thank you for your question. Spooky2 is designed to run on Windows, so it’s not natively compatible with iOS or MacOS. However, you can still use Spooky2 on an Apple Mac by installing Windows on your Mac through Boot Camp or using a virtual machine like Parallels or VMware. This allows you to run the software in a Windows environment on your Mac.
If you need more information or assistance with setup, feel free to reach out!
While following the recommendation here, when I use utils to identify generators and click rescan devices for my 4 generators – there are always 127 of them popping up. I do also disconnect and reconnect the cable in the back of each generator. After each shut down I have to spend a lot of time getting them going again. Also the start-up process is entangled with QuickBooks and after canceling 6x for those pop-up screens, then spooky 2 comes up. Can anybody help out?
Thank you for reaching out! It seems there may be a USB or software conflict causing the issue with your generators, especially with QuickBooks interfering at startup. Here are a few suggestions:
1. Try different USB ports or cables.
2. Close QuickBooks before launching Spooky2 to avoid interference.
3. Reinstalling Spooky2 software may help resolve the issue.
If the problem persists, our customer service team can schedule a TeamViewer session to assist you directly. Please feel free to contact us to arrange this.