Dark Light

Spooky2 GX Pro Firmware Update Instruction 32

Share this:

Spooky2 is being continually refined for the betterment of mankind.

Note: GX Pro Firmware update needs to use the latest Spooky2 software. Please make sure your Spooky2 software is the newest version.

You may have seen a message like this in the Error tab of Spooky2:

Firmware is like the brain of your GX Pro. Upgrading the firmware can fix bugs and add new features.

Upgrade your firmware in 7easy steps. By following each step, your GX Pro will be upgraded to the latest and greatest firmware. Make a note of the port numbers on a piece of paper. You will need these later.

1. Turn all connected GX Pro generators off. Do this by pressing the Power button for 2 seconds.

2. Put all connected GX Pro generators into programming mode by holding down the Stop button, and then pressing the Power button.

The screen will show GX Pro is now in programming mode.

3. If you have Spooky2 software version 20240115 or later, select “Utils / Update GX Pro Firmware” from the top menu. All generators will be halted, and the Spooky2 software will immediately quit. 

The firmware update program will automatically start.

Note: Please confirm the Spooky2 Software has been quit. Otherwise, GX Pro will not be available for firmware updating.

4. Choose the GX Pro port number. By default, the first available GX Pro Port will automatically be selected.

5. Press the Open Port button. Each GX has two ports. Only one port can be used to upgrade the firmware. If you select the wrong port, the next available port will be automatically selected. In this example, port 73 was not available, and port 74 is now automatically selected.

6. Press the Run button.

The information box will show the firmware update progress. After approximately 15 seconds, the update will be complete. 

The GX Pro display will show “OK!”. You can now press the Start button to exit. It is best to restart the generator after updating the firmware.

7. You have successfully updated the firmware. You can repeat steps 4 – 6 for all connected GX Pro generators.

When you restart Spooky2 software, any remaining generators with the old firmware will be reported in the Errors tab.

Note for advanced users:

The firmware update program is called GX_Pro_Firmware_v7789.exe. It can be found in the Spooky2 installation directory. This program can be run directly from the command line.

If the Spooky2 software is also running, the connected port will not be available for firmware updating.

Share this:

32 Comments

  1. Can you update several generators at once or each generator after each other ? One at a time to be sure.
    Which cable need to be connected ? Power and USB cable i presume because it goes via the spooky2 program.
    Which version of the program you need ? Version : 20240115 or later.

    Patrick Op de Beeck
    1. Hello, I completed the steps above. I did have a few glitches/questions along the way.
      1) I updated my software to 20240115 version.
      2) When the firmware update was opened, it did not close the rinning Spooky2 updated software automatically, I had to physically close it.
      3) Instructions above are not clear as to whether both ports of each generator need to be updated or just G1 or G2, please clarify

      How can I confirm the firmware did indeed update on each of my 4-GX Pro generators? Is there a way to see if the correct firmware package is installed?
      Thanks for all you do!

      1. Hi Michael, each GXPro only needs to be updated once according to these steps. For these issues you’ve mentioned, please contact us via email [email protected] and we’ll have someone help you out as well as check if you’ve successfully updated. Thanks for your understanding and support.

  2. How can I check if I have the latest update installed on my Spooky?

    1. Hi Petra, you can open the software and check the date of the software in the upper left corner. The latest software version date is 20240115. Any questions, feel free to contact us by email: [email protected].

      1. Hello, now i still use the software 20231102a and it do not allow to update the generator firmware, if i udate the software will i lost all my body scan?
        Please let me know.
        Best regards
        Alberto

        1. Hi Alberto, please don’t worry there should be no loss of scan data. Your saved biofeedback scan results will be retained. They are stored in the file C:\Spooky2\custom.csv if you wish to take a personal backup of this file prior to installing. If you have any questions, feel free to contact us by email: [email protected].

  3. I have version 20230525… If I download the new software, will I lose my presets.?
    And how do I download the new software?

    1. Hi Carl, please don’t worry that your preset won’t disappear after updating the software. You can download the latest version of the software by clicking at the very beginning of this blog or at this link: https://www.spooky2.com/downloadspage/. If you have any questions feel free to contact us at email: [email protected] and the customer service team will help you to answer your questions.

  4. I don’t see any option to update in the utility dropdown, nor is there an error message when I run programs. I thought this firmware update was available to all GeneratorX Pros?

    1. Hi David, please make sure your software is the latest version 20240115 first and then follow the steps in the blog. If you have any questions, please feel free to contact us by email: [email protected] and the customer service team will help to answer your questions.

  5. just when i thought id got it rrunning ok more headaches for a non it person???????????

    1. Hi steve, I’m sorry for the bad experience you’ve had. If you have questions about the steps in this blog or can’t follow them, feel free to contact us by email: [email protected] and they will help you.

  6. Can you update several generators at once or each generator after each other ? One at a time to be sure.
    Which cable need to be connected ? Power and USB cable i presume because it goes via the spooky2 program.

    1. Hi Steve, we recommend that you update one generator at a time. GXPro firmware upgrade requires the connection of a power cable as well as a USB cable connected to your computer. if you have any questions please contact us at email: [email protected] and the customer service team will help you with the operation.

  7. No update for FIRMWARE comes up on my computer – very difficult instructions to follow and I have no idea what version I have running anyway nothing happens as you instruct in the computer. Am not happy with this

    1. Hi Emma, we apologize for the bad experience you had. You can open the software and check the version of the software in the top left corner of the software. The latest software version is 20240115, if not, you can download and update it here: https://www.spooky2.com/downloadspage/. If you have any questions, please contact us by email: [email protected] and our customer service team will help you with the process.

  8. do i save he old version when updating?

    1. Hi Steve, firmware updates require you to update your software to the latest version, and the old version certainly doesn’t need to be saved. Please contact us by email: [email protected], here we will arrange for someone to help you step by step.

  9. so many probs now keep getting generator error since i put the update on please help

    1. Hi steve, I’m sorry for the problems you’ve caused. Please send the problem to our email: [email protected] and our engineers will help you to solve your problem.

  10. Thanks Spooky team for your wonderful support and service. It was easy to follow and the firmware was updated successfully. Thanks and God bless the entire team.

    Dr.Darrell John Netto
    1. Hi friend, thanks for your support and affirmation. Have a wonderful day. 🙂

  11. “““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““`hi many thanks think i got it sorted now, thinks my laptop very old and needs updating etc, thanks the video very clear when i managed to run it probs with laptop again, thanks again for the video

    regards

    steve

    1. Hi Steve, I’m happy to see that your problem has been solved. Feel free to contact us anytime with questions via email: [email protected] and our customer service team will be able to assist you.

  12. All done no problems but I have only one GXpro so easier.

  13. I am running programmes on standalone which were downloaded before the upgrade. Do I have to download them again after the upgrade? Thanks.

    1. Hi Pam, we suggest that you can re-download it and run it. Any questions, feel free to contact us by email: [email protected].

  14. Hello. I’ve followed the above instructions, however, it is now stating that both the ports are not correct so I’m unable to complete this upgrade. I’m setting up my GX Pro for the terrain protocol to operate standalone. Any suggestions on what to do next please?

    1. First, make sure your Spooky2 software is completely exited. If you still can’t upgrade correctly, we recommend you can contact our staff and we will help you. If it is convenient, we recommend that you take a photo of the error message and then contact us. You can send your questions to [email protected]. We will reply to you as soon as possible.
      If you are running terrain protocol. You can run it to the end, and then your body needs other help and you can find the program to run it. Maybe this content can tell you how to find the program that suits you: https://www.spooky2-mall.com/blog/how-to-choose-a-program-which-suits-you-the-best/

  15. Hi, I wanted to ask if the new generators ordered in February 2024 have already included the firmware update. Thank you

    1. Hi Rita, no more firmware upgrades are required for customers ordering in February 2024. Any questions, feel free to contact us by email: [email protected].

Leave a Reply

Your email address will not be published. Required fields are marked *