Generators Have No Communication With Software 8

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Situation 1: No generators are detected.

Below are to detect whether it is operation, software or power adapter problem.
1. Did you connect the generator with PC and turn on the generator before opening Spooky2 software?
2. Did you successfully install CP2102 driver? Please check it in device manager. If it is not successfully installed, please re-install it.

3. Please change another USB power and power adapter and try again. Physical connection failure can cause detection problems.
4. If all answers are positive, it means your CP2102 hardware has failed. If your generator was purchased after year 2014, you can directly change a communication board, otherwise you may need to change a main board.

Please follow this video and see how to change communication board:

If your generator still can’t be detected after you change the communication board. Please unplug these white cables and plug them back to try again. If the generator still can’t be detected, please send an email to [email protected]

And please follow this video to see how to change the main board:

Situation 2: When you have more than one generator, some can be detected, and some not. (For example, two out of three can be detected)

The first thing to try is to shut down everything and restart everything.
Then try swapping cables, to verify all the cables are OK.
Then try swapping USB ports, to verify all USB ports are OK.
Click on “System” and make sure the DDS Generators is not 2. Make it higher than the number of generators you have (For example if you have 4 generators), then quit and restart Spooky2.

Or go into Device Manager and see if there is any yellow exclamation mark which indicates the failure in installing CP2102 drivers.

Another possibility is the failure of the USB hub you are using. Some users report that when the generators exceed a certain quantity, the USB hub is not able to provide enough power to detect all the generators. In this case, a higher quality USB hub is needed.

An easy way to check whether it is hub problem is to connect the generator which can not be detected directly through a computer USB port.

Also, check out Keith’s post about locked USB ports with the following post Windows Allocation of Com Port (Channel) Numbers.
http://www.spooky2.com/forums/viewtopic.php?f=65&t=4177&p=37974

If your CP2102 driver is successfully installed, please follow step 4 of situation 1.

Situation 3: The channel number in control tab is flashing red and there are errors in error tab.

This is a sign that Spooky2 is unable to communicate with the generator whose Channel button is flashing red. It’s usually related to Windows ineptitude.

If you are seeing 2 of your generators with flashing red, that means that at least one command did not make it to the generator.

To solve this problem, please check the below steps:
1. Shut down Spooky2.
2. Unplug the generator from the USB port.
3. Power on the generator.
4. Plug the generator back into the USB port. (Please connect Spooky2-XM Generator with a computer directly, no USB hub)
5. Wait for the generator to be recognized by the computer. You can confirm that it is seen by using Devices and Printers (quicker than device manager) located on the start menu.
6. Relaunch Spooky2.

Some users report success after reinstalling the latest version Spooky2 software and also CP2102 driver.

Thanks for Bryan Yamamoto and Chris Aguirre

Source: http://www.spooky2.com/forums/viewtopic.php?f=6&t=5349
https://www.facebook.com/groups/spooky2/permalink/592900870871820/

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8 Comments

  1. I am having great difficulty installing the cp2102 driver. I opened the software, the driver ran and I looked in the device manager and it does not show up at all. I will try your suggestion to the word one more time before I throw this out and buy a simpler system that works out of the box without the need to have a computer engineering degree.

    Edward Case
    1. Hi, Edward. Maybe you can search in our group or ask there instead of buying a simpler system: http://bit.ly/2DW5NS3 also, contact our service: [email protected], they will kindly help you installing the cp2102 driver.

    2. Hi Edward, I realise it’s a few years later(!) but if you happen to see this – did you get your Generators problem resolved? I totally get what you are saying – I’ve spent literally almost a whole week – hours and hours trying to make my XM generators even show any sign of life – neither the Remote’s 2 red lights are coming on – nor is there anything at all showing in the display window of the generators themselves. Very frustrating. The system tell me that the drivers etc are successfully installed – but the generators are showing zero response.

      1. Hi, if your questions have still not been solved, please feel free to email to [email protected], our support team will help you have a further check and tell you some cautions.

  2. Windows does not recognize driver certificate and will not allow it to run. Is there a way to bypass this?

    1. Hi, could you send your question to [email protected], our technical staff will help you solve this problem:)

  3. Hi Edward, I realise it’s a few years later(!) but if you happen to see this – did you get your Generators problem resolved? I totally get what you are saying – I’ve spent literally almost a whole week – hours and hours trying to make my XM generators even show any sign of life – neither the Remote’s 2 red lights are coming on – nor is there anything at all showing in the display window of the generators themselves. Very frustrating. The system tell me that the drivers etc are successfully installed – but the generators are showing zero response.

    1. Hi, really so sorry to hear this from you:) Please feel free to send your questions to [email protected], our support team will help you have a further check and tell you some cautions.

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